Customer Support policy
Sparks Interactive Customer Support Policy for Digital Products
Introduction:
At Sparks Interactive, we are committed to providing the best possible customer support for our customers who purchase digital products from our eCommerce website. This policy outlines the support services that we provide, as well as the expectations we have for customers in need of assistance. By purchasing our digital products, you agree to the terms and conditions outlined in this policy.
- Support Channels:
Our customer support team is available to assist you through the following channels:
a. Email: Please email us at prashant@sparksinteractive.in with any issues or concerns. b. Phone Support: Call our customer support hotline at +91 9767407775 during our business hours.
- Support Hours:
Our customer support team is available during the following hours:
a. Monday to Friday: 9:00 AM – 6:00 PM [India Zone] b. Saturday and Sunday: Closed
Please note that response times may be slower outside of our regular business hours.
- Scope of Support:
Our customer support team is dedicated to assisting you with:
a. Downloading and accessing your purchased digital products b. Technical issues related to the purchased product c. Billing and payment inquiries d. Refund requests, in accordance with our refund policy e. General inquiries about our digital products
Please note that we cannot provide support for issues related to third-party software or hardware.
- Customer Responsibilities:
To ensure efficient and effective support, we ask our customers to:
a. Provide a clear and detailed description of the issue, including any error messages. b. Include screenshots, screen recordings, or any other relevant information that can help us understand the problem. c. Be patient and cooperative when working with our support team to resolve the issue. d. Follow any instructions or recommendations provided by our support team.
5. Policy Updates:
We reserve the right to update this customer support policy at any time. We will notify our customers of any significant changes by posting an announcement on our website or via email.
- Contact Information:
If you have any questions or concerns about our customer support policy, please contact us at prashant@sparksinteractive.in or call us at +91 9767497775. We are always here to help and ensure you have a positive experience with our digital products.